What are the conditions for a Return Refund Request?
You can apply for a return with the following reasons:
- I did not receive the product(s) (e.g. missing item, parcel lost in transit)
- I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
- I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
- I received product(s) with physical damage (e.g. dented, broken, scratched)
- I received faulty product(s) (e.g. malfunctioned, cannot be used)
However, customers are advised to notify us at info@shopmed.my by quoting the order number and the product details.Sales items and purchases made with discount coupons are non-refundable.
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