Return & Exchange Policy

What are the conditions for a Return Refund Request?

You can apply for a return with the following reasons:
  • I did not receive the product(s) (e.g. missing item, parcel lost in transit)
  • I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
  • I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
  • I received product(s) with physical damage (e.g. dented, broken, scratched)
  • I received faulty product(s) (e.g. malfunctioned, cannot be used)

However, customers are advised to notify us at by quoting the order number and the product details.

Sales items and purchases made with discount coupons are non-refundable.